1. Who we are

International Hospitality Media Limited is a company registered in England and Wales under company number 06326206. Our registered office is 5 Technology Park, Colindeep Lane, Colindale, London NW9 6BX, United Kingdom.

IHM operates specialist business-to-business media, events and information brands including Boutique Hotel News, Serviced Apartment News, Short Term Rentalz and Urban Living News.

For the purposes of UK data protection law, IHM is generally the controller of the personal information described in this policy.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• Identity and contact information: name, email address, telephone number, postal address and similar contact details.
• Professional information: employer or organisation, job title, industry, business interests, location and professional contact details.
• Newsletter information: the IHM publications you subscribe to, communication preferences and information about interactions with our newsletters such as delivery, opens and clicks where available.
• Commercial and CRM information: enquiries, organisations, interests, preferred campaign dates, budget ranges, correspondence, meeting notes and information about an existing or prospective business relationship.
• Event and awards information: ticket and registration information, attendance, company and job information, award entries, networking information and event communications.
• Dietary or accessibility information: where you choose to provide it for an event. This may reveal health or other special category information. We only request and use this where necessary and with an appropriate legal basis and condition under data protection law.
• Webinar information: registration details, answers to registration questions, attendance information and, depending on the session, questions, chat messages, poll responses or other participation data.
• Recruitment and internship information: contact details, education and employment history, CV or portfolio information and information you provide as part of an application.
• Technical information: IP address, browser and device information, approximate location, referring pages, pages viewed and similar website usage information.
• Images, audio and video: where you participate in an interview, webinar, podcast, event, awards ceremony or other recorded IHM activity.

3. How we collect information

We collect information directly from you when you subscribe to a newsletter, contact us, submit a website form, register for or attend an event or webinar, buy a ticket, enter an award, download content or apply for an internship or role.

We may also receive professional information from your employer or organisation, event partners, publicly available business sources, company websites, press releases, professional networking platforms and industry directories where it is lawful and appropriate to do so.

4. How and why we use your information

We only process personal information where we have a lawful basis.

Providing services and administering transactions

We use information to answer enquiries, administer bookings and registrations, process event participation, provide requested content or services and fulfil advertising, sponsorship, research or other commercial arrangements. Our lawful basis may be performance of a contract, taking steps before entering into a contract, legitimate interests or a legal obligation.

Newsletters and direct marketing

We use subscriber information to send the IHM newsletters and updates you have requested. Where consent is required, we rely on your consent. In appropriate business-to-business circumstances, we may rely on legitimate interests where permitted by applicable electronic marketing and data protection law. You can unsubscribe from marketing at any time using the unsubscribe link in our emails or by contacting us.

Choosing to submit an event registration, partnership enquiry or internship application does not by itself mean that you have agreed to receive IHM marketing. Where a form includes an optional newsletter checkbox, that is treated as a separate choice.

Business development and CRM

We use professional contact and enquiry information to manage relationships with customers, prospects, sponsors, partners and other industry contacts, follow up relevant business enquiries and maintain appropriate records of our interactions. We generally rely on our legitimate interests in operating and developing our B2B media and events business, balanced against the rights and expectations of the people concerned.

Editorial and journalistic activity

As a specialist media publisher, IHM processes professional information for editorial, journalistic and publishing purposes. This can include receiving press information, maintaining industry contacts, arranging interviews and reporting on organisations, individuals and developments relevant to our audiences. Applicable data protection law contains specific provisions relating to journalism, freedom of expression and publication in the public interest.

Events, awards and webinars

We use registration and participation information to organise and deliver events, awards and webinars; communicate practical information; manage attendance; facilitate networking where appropriate; and provide relevant follow-up. Where a session is recorded, we will provide appropriate notice.

Recruitment and internships

We use application information to assess candidates, communicate with applicants and administer recruitment and internship opportunities. Our lawful bases may include taking steps before entering into a contract, legitimate interests and legal obligations.

Security, analytics and legal compliance

We may use information to secure our websites and systems, prevent misuse or fraud, understand service performance, maintain records, comply with legal and regulatory obligations and establish, exercise or defend legal claims.

5. Service providers we use

IHM uses specialist technology providers to operate its publications, events, communications and business systems. The services we currently use include the following.

We may also use website hosting, content delivery, analytics, payment, accounting, file storage, IT support, security, video, audio and other professional service providers where necessary to operate IHM.

6. Events, sponsors and partners

Some IHM events are supported by sponsors, exhibitors and commercial partners. We may use attendee information to administer the event and provide event-related communications.

We do not treat event attendance as automatic consent to receive marketing from a sponsor. If we propose to provide identifiable attendee contact information to a sponsor or partner for that organisation's own direct marketing or business-development purposes, we will explain this at or before registration and obtain consent where consent is required.

Where information is shared with a venue, supplier or other provider purely to deliver the event, the recipient may process the information on our behalf or for a limited operational purpose.

7. Cookies and embedded media

Our websites may use cookies and similar technologies for security, essential functionality, audience measurement, user preferences and embedded content. We may also display content or players from third-party services such as YouTube or SoundCloud.

Where UK law requires consent before a cookie or similar technology is used or information is stored or accessed on your device, we will seek that consent through the relevant website controls. You can also use your browser settings and available cookie controls to manage your choices.

8. Who we share information with

We may share personal information with:

• the technology and professional service providers described above and other suppliers that help us operate IHM;
• event venues, production suppliers and other organisations where necessary to deliver an event or service;
• sponsors or partners where the sharing has been properly disclosed and is lawful;
• professional advisers, accountants, insurers and auditors;
• regulators, courts, law-enforcement bodies or other authorities where required by law; and
• parties involved in a proposed or completed sale, financing, merger or restructuring of all or part of our business, subject to appropriate safeguards.

We do not sell personal information.

9. International transfers

Some of our service providers operate internationally, and personal information may therefore be processed outside the United Kingdom, including in countries such as the United States and Australia.

Where UK data protection law requires safeguards for an international transfer, we use an appropriate transfer mechanism such as UK adequacy regulations, approved contractual safeguards including the UK International Data Transfer Agreement or UK Addendum, or another lawful mechanism.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking into account our relationship with you and relevant contractual, accounting, tax, regulatory and legal requirements.

Newsletter subscription information may be kept while you remain subscribed. If you unsubscribe, we may retain limited suppression information so that we can respect your choice. Business relationship and CRM information is reviewed and retained for as long as it remains relevant to our relationship or legitimate business records. Transaction information may need to be kept for legally required accounting periods.

11. Security

We use reasonable technical and organisational measures designed to protect personal information from accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. We also expect providers processing information on our behalf to maintain appropriate security safeguards.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• receive certain information in a portable format where data portability applies; and
• withdraw consent at any time where we rely on consent.

These rights are not absolute and exemptions may apply, including in relation to journalistic processing. To exercise a right, email info@internationalhospitality.media.

13. Data protection complaints

If you have concerns about how IHM has used your personal information, please contact us at info@internationalhospitality.media. We will acknowledge a data protection complaint within 30 days and take appropriate steps to investigate and respond without undue delay.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk.

14. Children

IHM's publications, events and professional services are primarily intended for business and industry audiences and are not directed at children. If we introduce a service likely to be accessed by children, we will provide appropriate protections and privacy information.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology, suppliers, business operations or legal requirements. We will publish the latest version on this page and update the revision date above.